ORDERING FROM ELITE PPE IS EASY
Simply Complete a Contact Form or Call us on (0)10 822 1911
One of our Team members, will contact you to make an appointment at your convenience, and will arrive with a vast array of catalogues, to discuss your requirements with you.
Our Ordering Policy
• All our orders are strictly C.O.D.
• All orders must be place in writing, preferably via email.
• We endeavour to make all orders available for delivery within 3-5 days of the order being placed (subject to stock availability and branding)
• Orders will only be delivered once proof of payment has been received or the payment reflects as cleared in our bank account.
• A signed proof of delivery (POD) by a customer or representative is confirmation that the order was correctly received.
• It is the customer or representative’s responsibility to ensure that order is delivered correctly, We will not be held responsible for any discrepancies thereafter.
Our Branding Policy
• No branding will commence unless artwork has been signed off and approved by the customer.
• No branding will commence unless the complete order has been paid for in full.
• Once artwork is approved the order cannot be cancelled.
• Completion of branding may take between 3-7 working days from the date the artwork has been approved by the customer.
• Lead times may vary depending on volumes, complexity of branding required, and production capacity at the particular branding company.
• The type of branding available may be limited by the item chosen, and certain branding applications are only possible on particular items.
• No branded items will be accepted for return unless defective.
Cancellations and Returns
• Orders that are cancelled before delivery are subject to a 10% handling and cancellation fee.
• Orders not paid for within 15 days from invoicing, will be deemed cancelled and a 10% handling and cancellation fee will be charged.
• Goods must be in their original condition and packaging, unbranded and not damaged in any way.
• All returns must be accompanied by the original documentation.
• No returns will be accepted on sale items.
• If your order is paid for and then cancelled, we will issue a credit note for future use equal to the billed amount.